Shipping & Pick Up Policy

πŸ“¦ Shipping & Local Pickup Policy

The Kitchen Shop – Orillia, ON

Thank you for shopping with The Kitchen Shop! We take great care in preparing, packaging, and shipping your order to ensure it arrives safely.

⚠️ Temporary Shipping Delay

Please note: Orders that will be shipped and placed after February 16 will not be processed or shipped until February 25. Orders for local pickup will still be ready within the usual 24 hours. We appreciate your patience!

πŸ•’ Order Processing

  • Orders are typically processed within 1–3 business days.

  • Orders are prepared Monday–Friday (excluding holidays).

  • Once your order ships, you will receive a confirmation email with tracking details.

During peak seasons, special promotions, or holidays, processing times may be slightly extended. We truly appreciate your patience during busy periods.

🚚 Shipping Information

We ship using trusted carriers including:

  • Canada Post

  • UPS

  • Purolator

Estimated delivery times are typically 3–5 business days after dispatch, depending on:

  • Carrier selected

  • Delivery location

  • Weather conditions

  • Seasonal shipping volume

Please note that delivery timelines are estimates provided by the carrier. Once an order leaves our store and is in the possession of the carrier, shipping timelines and transit conditions are outside of our control.

πŸ“¦ Packaging & Condition

All items are:

  • Carefully inspected

  • Securely packaged

  • Sent out in excellent condition

We take pride in ensuring your order leaves us safely and professionally packed.

⚠️ Damaged Shipments

If your package arrives damaged, please:

  1. Keep all original packaging materials.

  2. Take clear photos of:

    • The damaged item

    • The shipping box

    • The shipping label

  3. Contact the shipping carrier directly to initiate a damage claim.

Damage that occurs during transit is the responsibility of the carrier. However, we are happy to assist by providing any documentation or support needed to help you with your claim.

πŸ“ Lost or Missing Packages

If your tracking shows your package as delivered but you have not received it:

  • Please check with household members and neighbors.

  • Contact the shipping carrier directly to open an investigation.

Once a package is marked as delivered by the carrier, responsibility transfers to the recipient. While we are not responsible for replacing packages confirmed as delivered, we will gladly assist in communicating with the carrier where possible.

❄️ Carrier Delays

Delays due to weather, high shipping volumes, or other carrier disruptions are outside of our control. We appreciate your understanding in these situations.

πŸ› Local Pickup – Orillia

We are pleased to offer free local pickup at:

The Kitchen Shop
70 Mississaga St E
Orillia, ON L3V 1V5

  • Local pickup orders are typically ready within 24 hours.

  • You will receive an email notification when your order is ready for pickup.

  • Please wait for this notification before visiting the store.

Orders are prepared during regular business hours. During busy periods or special events, preparation times may be slightly extended.

If you require your order urgently, please call the store and we will do our best to accommodate you.

πŸ’› Questions?

If you have any questions about your order, please contact us:

πŸ“ The Kitchen Shop
70 Mississaga St E
Orillia, ON L3V 1V5
πŸ“§ info@thekitchenshop.ca
πŸ“ž 705-326-5461

We’re always happy to help and want your shopping experience to be a positive one.