Our Return Policy
Regular priced merchandise can be returned for exchange or store credit within 30 days of purchase with receipt. The product must have original packaging and must be in unused and in the same new condition as it was purchased.
Sale items are final sale.
All Fiesta Product is Final Sale, as we aren't carrying this line anymore.
Returning an item through shipping? Follow the below steps to get your item ready to ship back to us. Refunds are issued 1-7 business days after the product is received in the mail. The customer is responsible for all shipping costs.
Only products that are shipped back in the same condition as they were sent will be eligible to a store credit. This is a small business and every item is put back onto our store to sell to another wonderful customer.
Print out your Order Information
We will need your order info included within the return package so we know who to issue the store credit to. If you don't have a printer, neatly hand write the info that can be found on your order confirmation email. We will need your Order Number, Full Name, and Email used to make the purchase.
Re-Pack up your Shipment
In order to ensure your return arrives safely back to us, it should be packaged back up the way it was shipped to you.
Bring it to the Post Office
Bring your order to your local Post Office and ship it to the following return address:
The Kitchen Shop
70 Mississaga St E
Orillia, ON
L3V 1V5
Be sure to keep the receipt they provide you with so you have the tracking information on hand.
